Littera Sr Translation Agency d.o.o. (hereafter Organization) operates as a translation service provider. The goal of the Organization is to gain clients' trust and provide business satisfaction by offering quality and timely services, thereby becoming a recognizable brand in the domestic and foreign market.

This is achieved through:

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• Fully understanding and fulfilling clients' demands and expectations in order to provide business satisfaction;

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• Following relevant regulations and synchronizing business operations with applicable laws, regulations and standards;

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• Providing necessary technical and information resources;

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• Constant improvement of human resources through continuous training and professional improvement of the employees and subcontractors;

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• Stable financial operation and providing necessary existential conditions for our employees;

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• Consistent application and improvement of the translation service management system;

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• Reducing the number of clients' complaints and objections and improving their business satisfaction;

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• Consistent application and periodical re-evaluation of the Policy's adequacy.