On May 24th 2016, Littera SR Translation Agency has become one of the first companies in Serbia to achieve the ISO 17100:2015 certification, proving that its quality management system meets all the requirements.
Audit was conducted by a specialist, accredited by international company Bureau Veritas, a world leader in testing, certification and inspection services.
As part of the audit, mechanisms were tested for tracking human resources, customer satisfaction, QMS, compliance with established procedures, corrective measures and improvement. Results of the audit showed that our business processes meet the highest current requirements of ISO 17100, a standard which provides guidelines for the core processes, resources, and other aspects necessary for the delivery of a quality translation service.
We continue to work hard to improve the quality of services provided, and prepare for the next annual audit as well as obtaining a new standard certificate next year.